"Field: 'OS': Entry not found in index or view’s index not built" shows when performing a manual update on ScanMail for IBM Domino (SMID) console

- Updated:
- 30 Dec 2019
- Product/Version:
- Scanmail for IBM Domino 5.6
- ScanMail for IBM Domino 5.6 Windows
- ScanMail for Lotus Domino 5.0 Windows
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Server
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2003 Web Server Edition
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

The following error message appears after clicking Manual Update on the SMID console.

Field: 'OS': Entry not found in index or view’s index not built

Field: "OS" Entry not found in index o view's index not built

Details

To resolve the issue:

From a Notes client, click Databases > Workspace.
Go to the tab where the SMID database shortcuts are located.
Delete the following SMID database icon shortcuts:
- ScanMail Configuration Database (SMConf)
- ScanMail Update Database (SMEncy)
- ScanMail Quarantine Database (SMQuar) and other SMID databases
Add the database icons again.
1. On the Workspace, right-click and select Open Database.
2. Select your SMID server from the list.
3. Go to the SMID folder to show the list of all SMID databases.
4. Select an SMID database and click Open to create an icon.
5. Do the same procedures for the other SMID databases.
Open the ScanMail Configuration Database.
Go to Actions > Manual Update and try to perform an update.