The following error message appears after clicking Manual Update on the SMID console.
Field: 'OS': Entry not found in index or view’s index not built
To resolve the issue:
- From a Notes client, click Databases > Workspace.
- Go to the tab where the SMID database shortcuts are located.
- Delete the following SMID database icon shortcuts:
- ScanMail Configuration Database (SMConf)
- ScanMail Update Database (SMEncy)
- ScanMail Quarantine Database (SMQuar) and other SMID databases
- Add the database icons again.
- On the Workspace, right-click and select Open Database.
- Select your SMID server from the list.
- Go to the SMID folder to show the list of all SMID databases.
- Select an SMID database and click Open to create an icon.
- Do the same procedures for the other SMID databases.
- Open the ScanMail Configuration Database.
- Go to Actions > Manual Update and try to perform an update.