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Performing a manual update/rollback of the Scan Engine for ServerProtect for EMC Celerra (SPEMC) and for Network Appliance Filer (SPNAF)

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise
Summary

This article shows you how to do a manual update/rollback of the Scan Engine for ServerProtect for EMC Celerra (SPEMC) and for Network Appliance Filer (SPNAF).

Details
Public

To manually update the Scan Engine on the Information Server:

  1. On the ServerProtect Information Server (IS), go to the ..\Program Files\Trend\SProtect\SpntShare\Engine directory and back up the Eng_NTKD.zip file to a temporary directory.
  2. Download and extract the latest scan engine file to the ..\Program Files\Trend\SProtect\SpntShare\Engine directory.
  3. Open the ..\SPROTECT\SPNTSHARE\server.ini file with a text editor.
  4. Modify the server.ini file by changing the values of E.10 (32-bit VSAPI) and E.1000 (64-bit VSAPI). For example, if you are using VSAPI 8.95, the server.ini should like the following:

    E.10=VSAPI32_NT_KD, engine/ec895_kd.zip, 8.950.1094, 891514, 0.000.0000
    E.1000=VSAPI_AMD64_NTKD, engine/engv895_amd64_ntkd.zip, 8.950.1094, 1014504, 0.000.0000

    To manually replace the VSAPI from 8.95 to 9.75, you need to modify server.ini to the following:

    [ENGINE]
    E.10=VSAPI32_NT_KD, engine/ntkd9750.zip, 9.75.1007, 1113675, 6.51.1002
    E.1000=VSAPI_AMD64_NTKD, engine/engv_amd64_ntkd_v9750-1007.zip, 9.75.1007, 1236219, 6.51.1002

    Wherein:
    • ntkd9750.zip is the file name, which needs to be replaced in Engine folder
    • 9.75.1007 is the new VSAPI version
    • 1113675 is the file size of ntkd9750.zip, and
    • 6.51.1002 is a default value
  5. Save and close the file.
  6. Restart the Trend Micro ServerProtect Agent service.
  7. On the ServerProtect management console, click Update > Update. Information about the current scan engine saved on the IS will be displayed. The scan engine version displayed should be the same as the one listed in server.ini file.

To roll back the Scan Engine on the Information Server:

 
To manually roll back, download the previous version of the scan engine or use an existing backup and place a copy of it into the ..\Program Files\Trend\SProtect\SpntShare\Engine directory.
  1. Open the ..\SPROTECT\SPNTSHARE\server.ini file with a text editor.
  2. Modify the server.ini file by changing the values of E.10 (32-bit VSAPI) and E.1000 (64-bit VSAPI) to the old one. For example, if you are now using the latest version and you want to roll it back to VSAPI 8.95, change the value to:

    E.10=VSAPI32_NT_KD, engine/ec895_kd.zip, 8.950.1094, 891514, 0.000.0000
    E.1000=VSAPI_AMD64_NTKD, engine/engv895_amd64_ntkd.zip, 8.950.1094, 1014504, 0.000.0000

    Where:

    • ec895_kd.zip is the file name, which needs to be replaced in Engine folder
    • 8.950.1094 is the previous VSAPI version
    • 891514 is the file size of ec895_kd.zip
  3. Save and close the file.
  4. Restart the Trend Micro ServerProtect Agent service.
  5. On the ServerProtect management console, click Update > Update. 

    Information about the scan engine saved on the IS will be displayed. The scan engine version displayed should be the same as the one listed in server.ini file.

To automatically update the Scan Engine on the Normal Server:

  1. Click Update > Update > Deploy Now and select Scan Engine.
  2. Click Deploy to update the scan engine file to selected Normal Servers on the network.

To manually update the Scan Engine on the Normal Server:

  1. Open a command prompt and type the following commands, one after another, to stop the ServerProtect services:

    Net stop spntsvc
    Net stop tmfilter
    Net stop vsapint

  2. Back up the following files located in the ..\Sprotect directory of the Normal Server:

    tmfilter.sys
    tmprexpflt.sys
    tmxpflt.sys
    vsapint.sys

  3. Copy the following engine files from the Information Server to the ..\Sprotect directory:

    tmfilter.sys
    tmprexpflt.sys
    tmxpflt.sys
    vsapint.sys

  4. Type the following command to start the ServerProtect Normal Server:

    Net start spntsvc

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1032758
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