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Enabling the debug logs for Active Directory (AD) Authentication issues in Control Manager (TMCM)

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

Generate debug logs for AD authentication issues in TMCM.

Details
Public

Use the dynamic method to enable the DM debug mode:

  1. Click the letter O in Trend Micro on the TMCM console header.
  2. Click the DM Debuger link.
  3. Select the required logs and the appropriate debug level:

    Turn on debug log

  4. Click Apply
  5. Replicate the issue.
  6. Send the log files under ..\TMI\DbgLog folder to Trend Micro Technical Support.
Premium
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Rating:
Category:
Troubleshoot
Solution Id:
1032882
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