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Frequently Asked Questions on Trend Micro product maintenance renewal (for Australia and New Zealand only)

    • Updated:
    • 15 Jul 2015
    • Product/Version:
    • ServerProtect for Storage 6.0
    • Platform:
    • Not Applicable N/A
Summary

This article contains answers to frequently asked questions regarding Trend Micro product maintenance renewal for Australia and New Zealand.

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How can I get my Trend Micro Product Licensing details?
For product licensing details, submit a case to http://eticket.trendmicro.com/.
Note: This page applies to both Australia and New Zealand.
What will happen if I do not renew?
Your product will stop automatic updates and no technical support service will be available.
Renewing your maintenance ensures continued access to Trend Micro Technical Support, as well as the latest product and security updates.
What will happen if my maintenance has lapsed before I decided to renew?
Your Trend Micro product maintenance period has to be continuous. Renewal after the prior maintenance period has expired will require payment for the period that has lapsed in addition to the period you now wish to cover.
Will I be notified before my maintenance expires?
Yes. Customers will receive a renewal notification at least 30 days prior to the maintenance expiration date.
What should I do if I do not receive any renewal notification?
Submit a case to http://eticket.trendmicro.com/. Make sure to send your updated company details.
How do I renew my Trend Micro product maintenance?
Contact your preferred Trend Micro reseller to purchase maintenance renewal. If you do not know your reseller, submit a case to http://eticket.trendmicro.com/.
What information is required for renewal?
Provide the following details to your reseller:
  • Company name
  • Address
  • Telephone number
  • Contact name
  • Contact email address
  • Product name including platform for renewal
  • User number
  • License expiry date
Can I renew a smaller user count than my original purchase?
Yes. Indicate the downsize request to your reseller in writing. Once your license has been downsized, any future increase in user count will have to be done through additional user purchase.
Will I receive something after renewing my maintenance?
Your reseller will send a copy of your license certificate with the updated license period via email.
Do I need a new Activation Code after renewal?
Activation Codes are associated with the user's license and maintenance period. The maintenance period is typically one year, but various time limits are possible. Therefore, Activation Codes are permanent for as long as customers have renewed their license and maintenance. Online customers do not need a new one when upgrading or renewing. Non-internet facing customers will need a new Activation Code when renewing.
How can I replace a lost Activation Code?
Submit a case to http://eticket.trendmicro.com/ and send your company and product details.
What should I do after receiving the updated license certificate?
If you are using a product with an SMB brand:
  1. Log in to the product console.
  2. Click Preferences at the upper right side of the screen.
  3. Select Product License from the dropdown menu.
  4. Click Check Status Online in the license information section.
  5. The product user count and license period will be updated.
If you are using an Enterprise product:
  1. Log in to the product console.
  2. Click Administration at the upper right side of the screen.
  3. Select Product License from the dropdown menu.
  4. Click Check Status Online in the license information section
  5. The product user count and license period will be updated.
Whom do I contact if I have more questions?
Contact Trend Micro Customer Service through +61 2 9870 4880, or submit a case to http://eticket.trendmicro.com/.
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Purchase
Solution Id:
1033176
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