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"Access Denied" appears when restarting the Normal Server via the management console

    • Updated:
    • 23 Jul 2015
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.7
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

The Information Server contacts the StWatchdog.exe on the Normal Server via port 5169. The watchdog listens to this port for any Information Server request. If the firewall blocks the port, the Information Server will fail to connect to the Normal Server.

Details
Public

To resolve this issue, make sure to open port 5169 on the firewall.

This issue can also happen when the Trend Micro Serverprotect Service (spntsvc.exe) is manually stopped. When this happens, the spntsvc service notifies the watchdog to also shut down therefore the Information Server will not be able to connect.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1034430
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