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Clients with more than one Network Interface Card (NIC) appear as offline and fail to update

    • Updated:
    • 22 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows XP Professional
Summary

Clients that have more than one NIC show up as offline on the Worry-Free Business Security (WFBS) server console and fail to update successfully.

This may happen if the client computers bind by default to an IP address with an incorrect subnet.

 
This article applies when the Client/Server Security Agent is unable to get updates from the Security Server.
Details
Public

To fix the issue, make sure the clients use the correct IP address.

  1. On the client computer, click Start > Settings > Control Panel and then double-click Network Connections.
  2. On the menu bar, click Advanced > Advanced Settings.

    Advanced Settings

  3. Under the Adapters and Bindings tab, select the adapter in the Connections box that uses your preferred IP address.

    Adapters and Bindings

  4. Click the up arrow button on the right to move the adapter to the top, and then click OK.
  5. Reboot the client computer or restart one of these services:
    • Trend Micro Client/Server Security Agent Listener
    • OfficeScanNT Listener
  6. Verify if the client has the correct IP address and shows up as online.
    1. Log in to the server console of your Trend Micro product, and then click Security Settings.
    2. Select the client and then click Refresh. The client should now have the correct IP address and should show up as online.
    3. Click Updates > Manual Update Now and then verify on the server console if the client updates correctly.

If the issue persists, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1034549
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