Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Enabling the debug mode in InterScan Web Security Suite (IWSS) 3.1 for Linux

    • Updated:
    • 22 Oct 2015
    • Product/Version:
    • InterScan Web Security Suite 3.1 Linux
    • Platform:
    • Linux - Red Hat RHEL 3 32-bit
    • Linux - Red Hat RHEL 4 32-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - SuSE version 10
Summary

This article provides the steps in debugging the IWSS 3.1 for Linux using the IWSS management console.

Details
Public

You can now collect logs, configuration information, and general system information via the IWSS web interface.

The Generate System Information button on the Support (System Information Files) screen allows you to collect the IWSS system information snapshot at a click of a button.

Do the following:

  1. Go to Administration > Support.
  2. Select Generate System Information.
    It may take several seconds or minutes to generate the archive file.
  3. Select the recently created archive file and any available core file from the list.
  4. Click Download and save it in a local folder.
  5. Use your email client to send the file to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1034664
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.