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"Unable to register with the remote server" shows up when the mouse is moved over the Worry-Free Remote Manager (WFRM) Agent icon

    • Updated:
    • 18 Mar 2014
    • Product/Version:
    • Client Server Messaging Security for SMB 3.6
    • Client Server Security for SMB 3.6
    • Worry-Free Remote Manager 2.6
    • Worry-Free Remote Manager 3.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
Summary
This happens when the Globally Unique Identifier (GUID) is incorrect.
Details
Public
To fix this issue:
  1. Go to ..<install path>\Trend Micro\WFRMAgentForCSM.
  2. Open the AgentSysConfig.xml file using a text editor like Notepad.
  3. Look for the GUID between the "<AgentGUID>" and "</AgentGUID>" parameters.
  4. Edit the GUID and then save the file.
  5. On the same folder, open the csmSysConfig.xml file using a text editor.
  6. Right-click the WFRM Agent icon on the task bar and then click Restart Service.
  7. Look for the GUID between the parameters "<ProductGUID>" and "</ProductGUID>".
  8. Edit the GUID and then save the file.
  9. Right-click the Worry-Free Remote Manager Agent icon on the task bar and then click Restart Service.
Premium
Internal
Rating:
Category:
Deploy; Install
Solution Id:
1034863
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