"Unable to register with the remote server" shows up when the mouse is moved over the Worry-Free Remote Manager (WFRM) Agent icon

Summary

This happens when the Globally Unique Identifier (GUID) is incorrect.

Details

To fix this issue:

Go to ..<install path>\Trend Micro\WFRMAgentForCSM.
Open the AgentSysConfig.xml file using a text editor like Notepad.
Look for the GUID between the "<AgentGUID>" and "</AgentGUID>" parameters.
Edit the GUID and then save the file.
On the same folder, open the csmSysConfig.xml file using a text editor.
Right-click the WFRM Agent icon on the task bar and then click Restart Service.
Look for the GUID between the parameters "<ProductGUID>" and "</ProductGUID>".
Edit the GUID and then save the file.
Right-click the Worry-Free Remote Manager Agent icon on the task bar and then click Restart Service.

Rating:

Category:

Deploy; Install

Solution Id:

1034863

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