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Error appears when opening the Security Server web console in Worry-Free Business Security (WFBS)

    • Updated:
    • 12 Jul 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Web Server Edition
Summary

One of the following error messages appears when you try to open the Security Server web console.

  • 401.1 - Logon failed
  • 401.3 - Unauthorized due to ACL on resource
  • 403.1 - Execute access forbidden
  • 403.2 - Read access forbidden
  • 403.3 - Write access forbidden
  • 403.4 - Forbidden SSL required
  • 404.0 - Not Found
  • 404.1 - Web Site not accessible on the requested port
  • 404.2 - Lockdown policy prevents this request
  • 404.3 - MIME Map policy prevents this request

This occurs for Security Servers installed on the Internet Information Services (IIS) web server.

For more information about these error messages, refer to Description of Microsoft Internet Information Services (IIS) 5.0 and 6.0 status codes and The HTTP status code in IIS 7.0, IIS 7.5, and IIS 8.0.

Details
Public

To resolve this issue, do the following:

  1. Open the IIS Manager.
  2. Expand <Server name> > Web Sites > OfficeScan.
  3. Right-click officescan then select Delete.
  4. Click Yes when the confirmation message appears.
  5. Go to the ..\Program Files\Trend Micro\Security Server\PCCSRV directory.
  6. Run the following commands:
    • For 32-bit OS:

      svrsvcsetup -install
      svrsvcsetup -setvirdir
      svrsvcsetup -setprivilege
      svrsvcsetup -enablessl (only if you are using SSL to access the Security Server console)

    • For 64-bit OS:

      svrsvcsetup_64x -install
      svrsvcsetup_64x -setvirdir
      svrsvcsetup_64x -setprivilege
      svrsvcsetup_64x -enablessl (only if you are using SSL to access the Security Server console)

  7. If you are using IIS 7.x, do the following:
     
    Disregard this step when the application pool is already started.
    1. Open the IIS Manager.
    2. Expand Server > Application Pools.
    3. Click OsceAppPool, then click Start.
  8. Open the Internet Explorer.
  9. Click Tools > Internet Options.
  10. On the General tab, click Delete Cookies then click OK.
  11. Click Delete Files...
  12. Select Delete all offline content then click OK.
  13. Click Clear History then click Yes.
  14. Click OK.
  15. Close all open windows of Internet Explorer.
  16. Open the Security server console again.

If the issue still occurs, contact Trend Micro Technical Support and provide the following:

  • Case Diagnostic Tool (CDT) log generated on the WFBS server
  • Copy of the Internet Information Services (IIS) log under the following locations:
      • For IIS 7.0: ..\Inetpub\wwwroot\logfiles\W3SVCnumber\ex yymmdd.log
      • For IIS 6.0: %windir%\System32\LogFiles\W3SVCnumber ex yymmdd.log

    where "number" is the site ID for the Smart Scan website while "yymmdd" is the date the log file was created or modified

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1034882
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