Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Manually uninstalling the Remote Manager (TMRM) Agent in Worry-Free Business Security (WFBS)

    • Updated:
    • 12 Apr 2016
    • Product/Version:
    • Remote Manager 3.5
    • Remote Manager 3.6
    • Remote Manager 5.0
    • Remote Manager 5.1
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Standard
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard
Summary

This article demonstrates how to manually remove the Remote Manager Agent for WFBS.

Details
Public

To uninstall the TMRM Agent:

  1. Stop the Trend Micro Worry-Free Remote Manager Agent Service.
    1. Click Start > Run.
    2. Type "cmd" on the command line, and then press Enter.
    3. Run this command:

      net stop "Trend Micro Worry-Free Remote Manager Agent"

  2. Remove the Trend Micro Worry-Free Remote Manager Agent Service.
    1. On the command line, run the following commands:
      • cd <WFRM Agent directory>

        Example: cd C:\Program Files (x86)\Trend Micro\WFRMAgentForWFBS\

      • TMICAgent -u
    2. Close the command line.
  3. Remove the Trend Micro Worry-Free Remote Manager Agent files.
    1. Go to C:\Program Files (x86)\Trend Micro\.
    2. Delete WFRMAgentForWFBS.
  4. Open the Registry Editor ( regedit.exe ) and remove the following registry keys:
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    • For 32-bit environments:
      • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMIC4CSM
      • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ 369424C6301A6CF458091236AA616879
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\ S-1-5-18\Products\369424C6301A6CF458091236AA616879
      • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Uninstall\{43F8CF32-15B7-44DD-A01D-A3372DD2856E}]
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Uninstall\{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_ {6C424963-A103-4FC6-8590-2163AA168697}
    • For 64-bit environments:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TMIC4CSM
      • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ 369424C6301A6CF458091236AA616879
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\ S-1-5-18\Products\369424C6301A6CF458091236AA616879
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\ CurrentVersion\Uninstall\{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\ CurrentVersion\Uninstall\InstallShield Uninstall Information\{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\ Uninstall\InstallShield_{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_CLASSSES_ROOT\Installer\ACD43E64A87DB40458A1D990D4F92183 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\CurrentVersion\Installer\UserData\S-1-5-18\Products\ACD43E64A87DB40458A1D990D4F92183
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{46E34DCA-D78A-404B-851A-9D094D9F1238}
  5. To remove all remnants from the registry, search for "remote manager”. Check results, after verifying that those keys are WFRM entries delete them all.
  6. Remove the WFRM Agent shortcut from the Start Menu.
    1. Click Start > All Programs.
    2. Right-click Trend Micro Worry-Free Remote Manager Agent.
    3. Delete the browsed folder.

      Example: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Trend Micro Worry-Free Remote Manager Agent

Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1035023
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.