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Policy Server uses cached policies when it cannot connect to the database

    • Updated:
    • 27 Feb 2014
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Linux
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • Platform:
    • Linux - Red Hat RHEL 3 32-bit
    • Linux - Red Hat RHEL 4 32-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - SuSE 10
    • Linux - SuSE version 9
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise Server
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Server Essentials
Summary
The Policy Service on each scanner communicates with the Administration database. When it fails to communicate, the Policy Service uses its cached policies and sends the following notification:
Subject: Policy Server Notification (DATABASE)
Message Body: Policy Server can not connect to database server and query rules.
Details
Public
To resolve the issue, do one of the following:
  • For Windows, refer to the article: Basic information and troubleshooting guide for IMSS.
  • For Linux, execute the following commands to restart the imssps process:
    /opt/trend/imss/script/S99POLICY start/restart
    /opt/trend/imss/script/S99IMSS restart
    If the above steps for IMSS for Linux did not work:
    1. Open the /opt/trend/imss/config/imss.ini file using vi or any text editor.
    2. Go to the [policy_server] section.
    3. Update the "log_level" entry and change the value to "debug".
    4. Save and close the file.
    5. Restart the IMSS process by executing the commands below:
      /opt/trend/imss/script/S99POLICY start/restart
      /opt/trend/imss/script/S99IMSS restart
    6. Reproduce the issue to populate the debug logs.
    7. Collect the logs created by IMSS.
    8. Send the logs to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1035332
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