Stop receiving spam mails in your inbox when using Hosted Email Security (HES)

- Updated:
- 26 Jan 2017
- Product/Version:
- Hosted Email Security
- Hosted Email Security 3.0
- Platform:
- Not Applicable N/A

Summary

You are subscribed to HES but you still receive spam in your inbox.

Details

The issue occurs when the mail server is set to accept mails from another host. As a result, spam goes directly to the mail server without passing through the HES/HES - Inbound Filtering servers.

To resolve the issue:

Redirect your Mail Exchange (MX) records to HES.

The full transition (DNS propagation) may take up to 48 hours. We recommend that you continue any on-premise security during the transition. You may directly receive emails until the transition is complete.
Configure your corporate firewall to accept emails coming from HES servers only.

If you still receive spam mails, gather the actual spam samples in MSG or EML format and put them in a password-protected ZIP file (password: novirus). Contact Trend Micro Technical Support and provide the ZIP file.

Rating:

Category:

Troubleshoot

Solution Id:

1035401

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.