Generating Mail Exchange (MX) records to use in Hosted Email Security (HES)

- Updated:
- 3 Sep 2020
- Product/Version:
- Hosted Email Security
- Platform:
- N/A

Summary

Know how to access the MX records in order to redirect them to Hosted Email Security servers so your emails will be filtered.

Details

To get your MX records:

Log in to the HES/HES - Inbound Filtering portal.
Go to Domains > Add.
Click Verification Method and look for the option to add MX record instead.
Verify the necessary MX record to be used in your DNS Server.

Do not change the MX records until you have received the welcome or test email. If you didn't receive the welcome email, contact Trend Micro Technical Support.

When modifying MX records, the full transition (DNS propagation) may take up to 48 hours. During this time, we recommend that you do NOT discontinue any on-premise security. You may still receive some email directly until the transition period is complete.

Rating:

Category:

Configure; Deploy

Solution Id:

1035633

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