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Getting your Hosted Email Security (HES) username or password

    • Updated:
    • 15 Dec 2016
    • Product/Version:
    • Hosted Email Security 3.0
    • Platform:
    • Not Applicable N/A
Summary

Know how you can retrieve your HES username or password in case you lost or forgot them.

Details
Public

If you know the email address you used to register HES/HES - Inbound Filtering, you can retrieve your username or password by doing one of the following:

  1. Go to the Customer Licesning Portal (CLP).
  2. Click Forgot your password?.

    Click Forgot your password? in CLP

    Click image to enlarge

  3. Enter the account ID of your HES / HES - Inbound Filtering account, then click Submit.

    Enter your HES/HES Inbound Filtering account

    Click image to enlarge

    Your ID and password will be sent to that email address.

  1. Go to the HES / HES - Inbound Filtering portal.
  2. Click Forgot your password.

    This will redirect you to CLP.

  3. Follow the steps in Option I.
  1. Go to HES / HES - Inbound Filtering Support.
  2. Provide the following information:

    • Company name
    • HES / HES - Inbound Filtering activation code
    • HES / HES - Inbound Filtering login name
    • Domain/s managed
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1035923
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