Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Configuring Hosted Email Security (HES) to send mails to multiple IP addresses

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Hosted Email Security 3.0
    • Platform:
    • Not Applicable N/A
Summary

To ensure mail delivery, you want HES/HES - Inbound Filtering to point to more than one mail server.

This article will show you how to add multiple IP addresses for a domain managed in HES and how to configure failovers in HES.

Details
Public

You can configure multiple Inbound and Outbound servers in the HES Domain Management console.

Follow these steps:

  1. Log in to the HES console
  2. Go to Domains.

  3. Click your domain then add/edit your Destination Servers.

    • Fault Tolerance

      For mails to be delivered in a specific order, preferences of Inbound Servers should be set differently based on your desired priority.

       
      The lower the number, the higher the priority.

    • Load Balancing

      For mails to be delivered in no particular order, preferences of Inbound Servers should be set the same.

       
      Preferences are numbers from 1-100.

For Outbound Filtering, you may opt to add additional Outbound Servers.

 
We can only accept IP Addresses for Outbound Servers.

Enable outbound filtering

Click image to enlarge.

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1035955
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles