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Manually uninstalling the Security Server and Client/Server Security Agent

    • Updated:
    • 29 Mar 2017
    • Product/Version:
    • Client / Server Suite for SMB 3.6
    • Client Server Messaging Security for SMB 3.6
    • Client Server Security for SMB 3.6
    • Platform:
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows XP Home
Summary

Note: The products for this solution have reached their End of Life (EOL) and End of Support (EOS). Please upgrade to the latest version of your product:

    •
Worry-Free Business Security Advanced (formerly Client Server Messaging Security for SMB)
    •
Worry-Free Business Security Standard (formerly Client Server Security for SMB)


You need to manually uninstall the client when:

 

Automatic uninstallation from the Control Panel fails.

 

 

You cannot remember the uninstall password for the CSA.

 

 

You want to be sure that all the components of the Security Server and CSA are removed from the computer.

 

 

Details
Public

Please click on any of the following for the instructions:

 

Uninstall the Security Server

 

 

Uninstall the CSA

 

 

 

 

Uninstall the Security Server

 

 

1.

On the computer that hosts the Security Server, stop the Trend Micro Security Server Master Service.

 

 

 

If unable to stop the service, use Task Manager or Process Explorer from Sysinternal to stop the following processes.

 

 

 

 

OfcService.exe

 

DbServer.exe

 

 

2.

Open a command prompt window and go to the directory where the Security Server programs are installed.

 

 

 

Example: C:\Program Files\Trend Micro\Security Server\PCCSRV

 

 

3.

Enter the command below:

 

 

 

SVRSVCSETUP -uninstall

 

 

 

This removes the Trend Micro Security Server Master Service and the OfficeScan website.

 

 

4.

Disable sharing of the  ..\PCCSRV folder.

 

 

 

a.

Go to the ..\Program Files\Trend Micro\Security Server.

 

 

 

 

b.

Right-click the PCCSRV folder, then select Properties.

 

 

 

 

c.

Under the Sharing tab, select Do not share this folder.

 

 

 

 

d.

Click Apply.

 

 

5.

Go to ..Program Files\Trend Micro\ and manually delete the Security Server directory.

 

 

6.

From the Windows Start menu, delete the program group Client Server Security for SMB:

 

 

 

a.

Click Start > Programs and then right-click Trend Micro Client Server Security for SMB.

 

 

 

 

b.

Select Delete.

 

 

7.

Manually delete the uninstall information from the registry.

 

 

 

Important: Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

 

 

 

a.

Click Start > Run.

 

 

 

 

b.

Enter "regedit" and click OK.

 

 

 

 

c.

Delete the following registry hive:

Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1036242
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