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Database setup fails and rolls back when special characters are used during IMSS installation

    • Updated:
    • 11 Oct 2017
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Linux
    • InterScan Messaging Security Suite 9.1 Linux
    • Platform:
    • Linux - Red Hat RHEL 3 32-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - SuSE 10
    • Linux - SuSE version 9
Summary

The following error messages appear in InterScan Messaging Security Suite (IMSS):

rollback the installation...
waiting for postmaster to shut down.... done
postmaster stopped
rpm -e imss-7.0-1
IMSS Scanner Service has been successfully uninstalled.
rpm -e imsscctrl-7.0-1
IMSS Central Controller has been successfully uninstalled.
IMSS Admin database installation failure.
You must reinstall all IMSS components.

The /var/imss/pglog shows:

FATAL: password authentication failed for user "sa"
FATAL: password authentication failed for user "sa"
LOG: received fast shutdown request
LOG: shutting down
LOG: database system is shut down

Details
Public

The installation script cannot handle a certain set of special characters.

To resolve the issue, avoid using the following:

  • >
  • <
  • ,
  • [
  • ]
  • $
  • "
  • '
  • \
  • `
  • &
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1036270
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