Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Collecting necessary troubleshooting details using the Case Diagnostic Tool in InterScan Web Security Suite

    • Updated:
    • 26 Nov 2015
    • Product/Version:
    • InterScan Web Security Suite 3.1 Linux
    • Platform:
    • Linux - Red Hat RHEL 3 32-bit
    • Linux - Red Hat RHEL 4 32-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - SuSE 10
    • Linux - SuSE version 9
Summary

Learn to collect and generate the Case Diagnostic Tool (CDT) debug logs, which are used for analysis, isolation, and troubleshooting InterScan Web Security Suite (IWSS).

Details
Public

Case Diagnostic file contains vital information that can be used for troubleshooting. The CDT tool used in collecting these information (Case Diagnostic Tool) is already integrated in the IWSS installation package.

To generate the diagnostic information, use either of these two options:

 
For issue on a specific module such as HTTP service, enable its verbose first before running the tool. This also triggers the tool to collect the debug information for the specific module.

Option I. Using the IWSS web console

  1. Log on to the web console.
  2. Go to Administration > Support and click Generate System Information File. This option collects statistics about the OS and the IWSS processes.
     
    If the IWSS processes have crashed since the last tool invocation, the tool also generates files with "core" in their name.
  3. Select the recently created archive file and any available core files from the list.
  4. Click Download to your computer. The browser treats this download as if it is downloading from a website.

Option II. Using the command line

  1. Go to the <IWSS>/data directory.
  2. Run the "./CDT_IWSS30_Linux.sh" command.
  3. View the diagnostic file created under the "/var/iwss/UserDumps/" directory. For example, /var/iwss/UserDumps/Info_20070123_162522.tar.gz.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1036337
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.