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Resolving Single Sign-On (SSO) issues in Control Manager (TMCM)

    • Updated:
    • 19 Oct 2015
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

Starting in version 5.0, TMCM implemented the use of SSO when accessing the management console.

This article helps you troubleshoot issues when you are unable to access the management console using SSO.

Details
Public

Click the issue that applies to you.

To resolve this, make sure that the proxy is not enabled on both sides. SSO does not support proxy.

A prompt appears asking for the username and password for TMCM

To resolve the issue:

  1. Make sure that the proxy is not enabled. SSO does not support proxy.
  2. Log in to the TMCM Console.
  3. Go to Administration > Settings.
  4. Under the Parent Control Manager Server Settings section, make sure that there is no entry in the Web Server Authentication. If there is, remove it.

Check if the client is using Internet Explorer (IE) 7. By default, the security level of IE 7 is set to high. This blocks the SSO for child TMCM servers from the parent TMCM. To resolve this issue, lower the default security level of IE7.

If you want to use SSO to access the child TMCM console from the parent TMCM console, the parent TMCM server must be able to connect to the web browser of the child TMCM server. By default, the child sends the IP address or Fully-qualified Domain Name (FQDN) specified during the installation.

For NAT environments, you can specify a different IP address from the child TMCM web console.

Go to Administration > Settings Parent Control Manager settings of the child.

Parent Control Manager settings of the child

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1037080
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