Debugging Control Manager (TMCM) or Apex Central for web user interface errors

- Updated:
- 22 Aug 2019
- Product/Version:
- Apex Central 2019
- Control Manager 6.0
- Control Manager 7.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2003 Standard Server Edition 64-bit
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

Generate the debug logs for web user interface errors in Control Manager (TMCM) or Apex Central.

Details

To generate the logs:

Go to the ..\Trend Micro\Control Manager\WebUI\WebApp\ directory.
Back up the web.config file.
Open the web.config file using a text editor.
Look for the <log4net threshold> parameter, and change the value from "ERROR" to "DEBUG".
Save and close the file.
Restart the WWW service.
Replicate the issue.
TMCM will generate UI_debug.log under the DebugLog directory.

Rating:

Category:

Troubleshoot

Solution Id:

1037129

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