Generate the debug logs for web user interface errors in Control Manager (TMCM) or Apex Central.
To generate the logs:
- Go to the ..\Trend Micro\Control Manager\WebUI\WebApp\ directory.
- Back up the web.config file.
- Open the web.config file using a text editor.
- Look for the <log4net threshold> parameter, and change the value from "ERROR" to "DEBUG".
- Save and close the file.
- Restart the WWW service.
- Replicate the issue.
TMCM will generate UI_debug.log under the DebugLog directory.