You receive the following error message when opening the Control Manager (TMCM) console:
Cannot connect to destination
You may also get user interface (UI) error informing that you are unable to display the agent's console.
Single Sign-On (SSO) gives the Control Manager (TMCM) administrator an automatic way to open the TMCM agent's console. This article can also be a tool to check all the TMCM agents' links on the TMCM's database.
To troubleshoot the issue:
- Check if you can log in to the database using sa account. If not, identify an account with privilege on the database.
- Run the osql.exe tool:
C:\osql -U sa -P sa -d db_controlmanager -q "select configurationurl from tb_virtualentity" -o result.txt"
where:
-U -- an option to input the login id
sa -- login id
-P -- password input
sa -- login id's passwordThe result.txt will be created on the directory you have executed in the above command.
- Identify if the links that were exported can access the particular console from the TMCM server.
If not, try opening the agent's console and compare the links. If there is a difference, for example a port number that entry will need to be updated with the correct information.
- Submit the result.txt file and your list of working links to Trend Micro Technical Support for further investigation.
