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"Cannot connect to destination" error message appears when opening the Control Manager (TMCM) agent's console using SSO

    • Updated:
    • 20 Oct 2015
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

You receive the following error message when opening the Control Manager (TMCM) console:

Cannot connect to destination

You may also get user interface (UI) error informing that you are unable to display the agent's console.

Single Sign-On (SSO) gives the Control Manager (TMCM) administrator an automatic way to open the TMCM agent's console. This article can also be a tool to check all the TMCM agents' links on the TMCM's database.

Details
Public

To resolve the issue:

  1. Check if you can log in to the database using sa account. If not, identify an account with privilege on the database.
  2. Run the osql.exe tool:

    C:\osql -U sa -P sa -d db_controlmanager -q "select configurationurl from tb_virtualentity" -o result.txt"

    where:

    -U -- an option to input the login id
    sa -- login id
    -P -- password input
    sa -- login id's password

    The result.txt will be created on the directory you have executed in the above command.

  3. Identify if the links that were exported can access the particular console from the TMCM server.

    If not, try opening the agent's console and compare the links. If there is a difference, for example a port number that entry will need to be updated with the correct information.

  4. Contact Trend Micro Technical Support for more details and submit the result.txt file and your list of working links for verification.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1037131
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