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Digest Email does not send out notifications even when enabled in the quarantine settings of Hosted Email Security (HES)

    • Updated:
    • 15 Dec 2015
    • Product/Version:
    • Hosted Email Security 2.0
    • Platform:
    • Not Applicable N/A
Summary

This article explains why Digest Email does not send out notifications when it is enabled in the HES quarantine settings.

Details
Public

There are three types of rules in HES/HES - Inbound Filtering: the "S" rule for spam, "V" rule for virus and "C" rule for content. Digest Email only makes a list of emails triggered by an "S" rule, so only the policy triggered by this rule delivers a digest. This is because Trend Micro does not want anyone aside from the administrators to know or release anything that is not spam.

Examples:

  • When the administrators have a rule to quarantine corporate content-sensitive messages, we do not want an end-user to see and to be able to release the message.
  • When the administrators quarantine a virus, we do not want it to be released.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1037166
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