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Creating and restoring the backup configuration files for disaster recovery of ScanMail for Exchange (SMEX)

    • Updated:
    • 7 Oct 2019
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
Summary

Back up the files that are crucial during disaster recovery of SMEX. This process is also applicable in migrating SMEX from one server to another.

 
This procedure only applies if you installed SMEX on the same program directory path. For example, the old and the new server installation paths are both C:\Program Files\Trend Micro\ SMEX.
 
Details
Public

All the important configuration files in SMEX are saved in its database.

To back up the files:

  1. Stop all the ScanMail services.
  2. Back up the ..\SMEX\Data\ folder. The configuration, reporting, and logs are all saved in the databases.
  3. You may also back up the ..\SMEX\config\ folder. The XML files here are used to generate the databases.
     
    For clustered environment, go to the shared disk and back up \SMEX\Data\ as well.
     
  4. Start all the ScanMail services.

To restore the files:

  1. Stop all the ScanMail services.
  2. Restore the backup copy of the databases to the \SMEX\Data folder.
  3. If you back up the ..\SMEX\config\ folder, restore the backup copy of the XML files to the \SMEX\config folder.
  4. Start all the ScanMail services.
 
This is also applicable to newer versions of Windows Server.
The /data and /config folder can be backed up and restored without stopping the SQL Server (SCANMAIL) service, unless you plan to migrate the database files based on Step 6 in KB 1114008.
 
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1037356
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