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Remotely installing the Client/Server Security Agent (CSA) or Security Agent (SA) of Worry-Free Business Security (WFBS)

    • Updated:
    • 16 Sep 2021
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 10.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
Summary

The Remote Install is available from the Web console. Available computers are found using the Microsoft Computer Browser service. Alternatively, networked computers can also be manually specified through their IP addresses (either IPv4 or IPv6) or machine names.

Remote Install logs on to each specified computer after prompting for login credentials, copies the installation files to the remote machine, and then initiates a remote installation. If multiple machines are selected, the login credentials provided is used for each subsequent machine, and only be re-requested upon failure. For example, if ten computers are selected and the login credentials are valid on all ten machines, the login credentials only have to be entered once. This installation method is silent to the end-user and does not require anyone to be logged on to the machine.

Details
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To install the CSA or SA via Remote Install:

 
The SA will be installed by default in C:\Program Files\Trend Micro directory. If you want to install it on a different drive, refer to the following article: Changing the default client installation path of the Client/Server Agent (CSA/SA) of Worry-Free Business Security (WFBS).
 
  1. Log in to the WFBS console.
  2. Click Devices > Add Devices. The Add Devices page appears.

    Add Devices

  3. Under the Computer Type section, choose Desktop or server.

    select Desktop or server

  4. Under the Method section, choose Remote install.
  5. Click Next. The Remote Install page appears.
  6. From the Groups and Computers list, select the computer on which you will install the CSA/SA and click Add. A prompt for a username and password appears.
     
    You need an account with administrator rights for the installation.
     

    click Add

  7. Type the username and password of an account with administrator rights and click Log on. For the domain computers, use the Domain_Name\Username format. For workgroup computers, use the Target_Computer_Name\Local_Administrator_User_Name format.
    The computer is added to the Selected Computers list.

    click Log On

  8. Repeat Steps 6-7 if you want to add more computers to the list.
  9. Click Install, and then click Yes when the confirmation window appears.

    A progress screen will show the installation status, and the computer names will have a green check mark when the installation is complete.

You can also refer to this SA Deployment video guide.

In case on a scenario that the certain devices like Windows 2019 and Windows 10 1703 are not showing up on the Computers list, you may refer to the following steps:

Old operating systems uses Computer Browser service to display Windows computers through the legacy NetBIOS datagram browsing method. This service relies to SMBv1 which is already deprecated on newer version of Windows operating system like Windows 2016, 2019, 10 1703 and later. The steps below will help resolve this issue.

  1. Enable the Function Discovery Provider Host and Function Discovery Resource Publication services.

    enable services

  2. Enable Network Discovery.

    Enable Network Discovery

If you need technical assistance, contact Trend Micro Technical Support.

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Category:
Install
Solution Id:
1037383
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