Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Manually uninstalling the Security Server and Client/Server Security Agent (CSA) of Worry-Free Business Security (WFBS) 5.1

    • Updated:
    • 20 Feb 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 5.1
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary
This article provides the step-by-step procedure on manually uninstalling the Security Server and CSA of WFBS 5.1.
This procedure is particulary useful when the Security Server and the CSA are installed on the same machine.
Details
Public
To manually uninstall the Security Server and the Client/Server Security Agent, do the following:
Note: You may want to print this solution before continuing as it requires a restart on the computer.
  1. Stop the following services:
    • Trend Micro Client/Server Agent Listener
    • Trend Micro Client/Server Agent Personal Firewall
    • Trend Micro Client/Server Agent Proxy Service
    • Trend Micro Client/Server Agent RealTime Scan
    • Trend Micro Security Server Master Service
    • Trend Micro Unauthorized Change Prevention Service
    If unable to perform Step 1, do the following:
    1. Stop the services using Task Manager or Process Explorer from Sysinternal.
    2. Remove the following files from system memory:
      • cntaosmgr.exe
      • ntrtscan.exe
      • ofcAoSMgr.exe
      • Ofcservice.exe
      • pccnt.exe
      • pccntmon.exe
      • tm_pfw.exe
      • TMAS_OE.exe.exe
      • TMAS_OEMon.exe
      • TMBMSRV.exe
      • tmlisten.exe
      • tmproxy.exe
  2. Click Start > Programs.
  3. Right-click Trend Micro Client Server Security Agent and then click Delete.
  4. Right-click Trend Micro Worry-Free Business Security and then click Delete.
  5. Open IIS Manager and do one of the following:
    • If Trend Micro website is under Default Web Site, delete the OfficeScan and SMB folders.
    • If Trend Micro website is a separate virtual website, delete the OfficeScan folder under Web Sites.
  6. Open the Registry Editor (regedit.exe).
    Important: Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
  7. Go to one of the following registry hives:
    • For 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro
    • For 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6232Node\TrendMicro
    Then delete everything under Trend Micro except for the following:
    • EUQ
    • ScanMail for Exchange
  8. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and delete the following keys:
    • OfficeScanNT
    • Security Server
  9. Go to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run and delete OfficeScanNT Monitor and OE at the right pane of the registry editor.
  10. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete the following:
    • ntrtscan
    • ofcAoSMgr
    • ofcservice
    • TM Filter
    • tmactmon
    • TMBMServer
    • tmcfw
    • tmcomm
    • tmevtmgr
    • TMListen
    • TMPFW
    • TmPrefilter (Windows 2003 only)
    • TMProxy
    • tmtdi
    • VSApiNT
  11. On the desktop, right-click My Computer and then click Manage.
  12. Click the Device Manager and then right-click it again.
  13. Click View > Show hidden devices.
  14. Double-click Non-Plug and Play Drivers.
  15. Right-click each of the following devices and click Uninstall:
    Important: Do not reboot the computer at this point.
    • tmactmon 
    • tmcomm 
    • tmevtmgr
    • Trend Micro FILTER
    • Trend Micro PreFilter (Windows 2003 only)
    • Trend Micro TDIDriver
    • Trend Micro VSAPI NT
  16. Go to My Network Places and click Properties.
  17. Right-click Local Area Connection and click Properties.
  18. Select Trend Micro Common Firewall Driver and click Uninstall.
  19. Restart the computer.
  20. Go to C:\Program Files\Trend Micro and delete the following folders:
    • BM
    • Client Server Security Agent
    • Security Server
    • TrendProtect
    • TrendSecure
  21. Open a browser and click Tools > Internet Options.
  22. Go to the General tab and click Settings > View Objects.
  23. Right-click each of these objects and then click Remove:
    • Encrypt Class
    • Security Server Management Console
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1037385
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.