Summary
This article lists down the logs you need to collect when there is an installation or upgrade issue in WFBS.
Details
The list of important log files that you need to collect when there is an upgrade or installation issue are:
- Ofcmas.log inside the \Winnt\ or \Windows folder
- Application and System Event logs (in EVT format)
- System Information (NFO format)
- TMPatch.log in C:\
For WFBS 8.0 and 9.0
- Windows\temp\*.log
- Windows\temp\WFBS_DEBUG\*.*
- System Event Log
- System Information (NFO format)
For WFBS 7.0
- Program Files\Trend Micro\Amsp\Debug\*.log
- Windows\temp\*.log
- Windows\temp\WFBS_DEBUG\*.*
- System Event Log
- System Information (NFO format)
For WFBS 6.0
- Ofcnt.log inside the \Winnt\ or \Windows folder
- Application and System Event logs (in EVT format)
- System Information (NFO format)
- ClientFolder\temp\upgrade.log
- Application and System Event logs (in EVT format)
- System Information (NFO format)
- %windir%\temp\Smex*.log
- %windir%\temp\Setup*.log
- %windir%\temp\SQL*.log
- \\source server\WinDir\OFCMAS.LOG
- \\source & target servers\WinDir\Temp\*.log
- \\source & target servers\TEMP\*.log
- \\target server\<MSA>\SMEX_DatabaseCreation.log
- \\target server\<MSA>\web_server_info.ini
- \\target server\<MSA>\Debug\*.log
- \\GC, DC, DNS, source and target servers\Application event logs
- \\GC, DC, DNS, source and target servers\System event logs
- \\source and target servers\ ==> IIS Manager ==> WinDir\system32\LogFiles\*\*.logs
- \\target server\ ==> regedit ==> HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\*.log
- \\source and target servers\ ==> ipconfig /all ==> everything on the screen
- System Information (NFO format)
