Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Log files to collect when installation/upgrade issues occur in Worry-Free Business Security (WFBS)

    • Updated:
    • 15 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

This article lists down the logs you need to collect when there is an installation or upgrade issue in WFBS.

Details
Public

The list of important log files that you need to collect when there is an upgrade or installation issue are:

  • Ofcmas.log inside the \Winnt\ or \Windows folder
  • Application and System Event logs (in EVT format)
  • System Information (NFO format)

For WFBS 8.0 and 9.0

  • Windows\temp\*.log
  • Windows\temp\WFBS_DEBUG\*.*
  • System Event Log
  • System Information (NFO format)

For WFBS 7.0

  • Program Files\Trend Micro\Amsp\Debug\*.log
  • Windows\temp\*.log
  • Windows\temp\WFBS_DEBUG\*.*
  • System Event Log
  • System Information (NFO format)

For WFBS 6.0

  • Ofcnt.log inside the \Winnt\ or \Windows folder
  • Application and System Event logs (in EVT format)
  • System Information (NFO format)
  • ClientFolder\temp\upgrade.log
  • Application and System Event logs (in EVT format)
  • System Information (NFO format)
  • \\source server\WinDir\OFCMAS.LOG
  • \\source & target servers\WinDir\Temp\*.log
  • \\source & target servers\TEMP\*.log
  • \\target server\<MSA>\SMEX_DatabaseCreation.log
  • \\target server\<MSA>\web_server_info.ini
  • \\target server\<MSA>\Debug\*.log
  • \\GC, DC, DNS, source and target servers\Application event logs
  • \\GC, DC, DNS, source and target servers\System event logs
  • \\source and target servers\ ==> IIS Manager ==> WinDir\system32\LogFiles\*\*.logs
  • \\target server\ ==> regedit ==> HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\*.log
  • \\source and target servers\ ==> ipconfig /all ==> everything on the screen
  • System Information (NFO format)
Premium
Internal
Rating:
Category:
Install; Upgrade
Solution Id:
1037457
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.