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Worry-Free Business Security (WFBS) Advanced sends out two notifications when a filter rule is triggered

    • Updated:
    • 14 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

This issue occurs when:

  • For outbound emails

    You set Microsoft Outlook in cache and offline mode. This will make WFBS Advanced send notifications to the Outbox and Sent Items folders of your mail client.

  • For inbound emails

    You set Outlook in cache mode, or set the Action settings to Archive/Pass. This will trigger the SMTP and Store scans, and WFBS Advanced will send out a notification for each of these scans.

Details
Public

To resolve the issue:

  1. Open the Registry Editor (regedit.exe).
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion.
  3. Check if the following key exists:

    Name: ForceExcludeCacheNotification
    Type: REG_DWORD
    Data value: 0 (disabled), or 1 (enabled)

  4. If the key exists, make sure its data value is set to "1". If the key does not exist, add the registry key and enable it.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1037589
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