Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Cannot add an approved sender for the spam folder in Microsoft Outlook

    • Updated:
    • 14 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

When you try to add an approved sender, you get the following error message:

The custom form could not be opened. Outlook will use an Outlook form instead. There is not enough disk space to copy the form to your computer. Close some forms, or increase the maximum space for forms using the Options command on the Tools menu.

The custom form could not be loaded

Details
Public

The issue occurs when the temporary storage for your forms has reached its limit. To resolve the issue, adjust the limit to a higher value by doing the following:

  1. Open Outlook.
  2. Click Tools > Options.
  3. Go to the Other tab, and then click Advanced Options in the General section.
  4. Click Custom Forms, and then adjust the value in the Temporary storage for forms section. This is set to 2048 kilobytes by default.
  5. Click OK and then restart your computer.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1037590
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.