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Cannot add an approved sender for the spam folder in Microsoft Outlook

    • Updated:
    • 13 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

When you try to add an approved sender, you get the following error message:

The custom form could not be opened. Outlook will use an Outlook form instead. There is not enough disk space to copy the form to your computer. Close some forms, or increase the maximum space for forms using the Options command on the Tools menu.

The custom form could not be loaded

The issue occurs when the temporary storage for your forms has reached its limit.

Details
Public

To resolve the issue, follow the steps for the version of Outlook that you are using:

To adjust the temporary storage limit, do the following:

  1. Open Outlook.
  2. Click Tools > Options.
  3. Go to the Other tab, then click Advanced Options in the General section.
  4. Click Custom Forms, and then adjust the value in the Temporary storage for forms section. This is set to 2048 kilobytes by default.
  5. Click OK and then restart your computer.

To adjust the temporary storage limit, follow the steps below:

  1. Open Outlook.
  2. Click on File > Options > Advanced.
  3. Look for the Developers section, then click on the Custom Forms button.
  4. Change the value in the Maximum space on disk field.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1037590
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