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Messaging Security Agent (MSA) sends several notifications and logs when sending an email using Microsoft Outlook 2003 in cache mode

    • Updated:
    • 8 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition

NOTE: You are viewing an archived article because the product(s) tagged is no longer supported or the information mentioned is already outdated.

Summary

You receive multiple notifications and logs when sending an email while using Microsoft Outlook 2003 in cache mode.

The issue occurs because the mail branches into two messages:

  • One message goes to the /NON_IPM_SUBTREE/MDB Transport Queue folder
  • One message goes to the Sent Items folder.

The MSA scans the message twice and then generates duplicate logs and notifications.

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