Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Installing the Messaging Security Agent (MSA) from the Worry-Free Business Security (WFBS) Advanced console

    • Updated:
    • 11 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Standard
    • Windows Vista
    • Windows XP
Summary

Learn how you can use the WFBS console to deploy the MSA on a remote Microsoft Exchange Server.

 
You can install/manage up to six (6) MSAs in one Security Server.
Details
Public

To install the MSA:

  1. On the Security Server, open the WFBS console.
  2. Go to Security Settings > Add to open the Add Computer page.
  3. Select Exchange server. The lower half of the page changes.
  4. Specify the following on the Exchange Server Information section:
    • Server Name
    • Account
    • Password
     
    Use an account with domain administrator privileges. Also note that passwords should not contain special characters. If neccessary, you can temporarily change the password for the domain administrator account.
  5. Click Next to verify your login credentials. One of the following will appear:
    • Upgrade is not supported for the current installed version.

      This means that the server already hosts a previous version of the Messaging Security Agent. You need to uninstall the old version (also known as ScanMail) and then install the new MSA.

    • A latest version of Messaging Security Agent is detected on the specified Exchange server. Security Server has added the Exchange server.

      This means that the current version of the MSA is already installed on the server.

    • A message warns you that there is a problem with your installation attempt.

      This means that your login credentials are invalid. Click Back and then specify the correct credentials.

    • The Security Settings > Add Computer > Exchange Server Settings page appears.

      This means that the Messaging Security Agent is not yet installed on the target server. Do the following:

      1. Choose IIS server or Apache web server. The default target and shared directories appear on the lower half of the window. This is where the Messaging Security Agent Program files will be installed.
      2. Accept or change the information, and then click Next. A new page displays the settings you specified.
      3. Click Next. The message "Messaging Security Agent Installation Messaging Security Agent has been installed on the Exchange server:<Exchange Server name>" appears.

If the procedure fails, refer to this article: Troubleshooting MSA installation issues

Premium
Internal
Rating:
Category:
Install
Solution Id:
1037599
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.