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Resending an email quarantined by Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS) Advanced

    • Updated:
    • 7 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

You can resend the quarantined email containing the file attachment, except in cases where the mail has been infected with a virus. This is because the MSA does a virus scan when resending, and will not send the infected email again.

Details
Public

Do the following:

  1. Log on to the WFBS Advanced console and go to Security Settings.
  2. Highlight the Messaging Security Agent then click Configure.
  3. Go to Quarantine > Query.
  4. Find the email that you want to resend, then check the box at the left.
  5. Click Resend.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1037610
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