Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Reclassifying URL or website in Trend Micro Site Safety Center

    • Updated:
    • 14 Mar 2020
    • Product/Version:
    • Deep Security
    • Interscan Web Security Virtual Appliance
    • OfficeScan
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional

Individuals or site owners who feel that a website has a wrong rating or is classified incorrectly by Trend Micro can visit Site Safety Center to have the website reclassified. Site Safety Center allows you to verify the rating and category of a website and request for reclassification via the Give Feedback link. For more information about how Trend Micro Web Reputation Services work, you may visit Information about Trend Micro Web Reputation Services.

Trend Micro customers should put in their valid Serial Number.

To request for website reclassification:

  1. Open the Trend Micro Site Safety Center
  2. Type the URL or website that you want to reclassify, then click Check Now.

    Site Safety Center

  3. Click Reclassify Request.

    Click Reclassify Request

  4. Choose the Safety Rating.
    • If you believe that the website was mistakenly rated as unsafe, choose Safe.
    • If the website is malicious, choose Dangerous.

      Choose the Safe rating

  5. Choose the website category.
    If you believe that the site is mistakenly categorized, do the following to suggest a different category:
    1. Click Suggest a different category, then click Select.

      Suggest a different category

      The Suggest a different category window will open.
    2. Choose the appropriate category for the website.

      Select a category

      To see the details and select what category to choose, click About our Safety Ratings.

      About our Safety Ratings

  6. Introduce yourself.
    • If you own the website that you are requesting for reclassification, choose I own the website.
    • If you are a Trend Micro customer, click I am a Trend Micro customer.

      Introduce yourself

  7. Fill out the comments box if you have any other suggestions that are not in the form.

    Provide your comments

    For Trend Micro customers, include your subscription's serial number.
  8. Type your email address and the verification words, then click OK.

    Enter Email Address and verify

    Shortly, you will be receiving a validation link on your email to confirm the website reclassification request.
  9. Check your inbox and verify the request. Upon verification, wait for a response from the Trend Micro Web Reputation Services team if the request has been processed.
  10. If the issue persists, contact Trend Micro Technical Support.
Troubleshoot; Remove a Malware / Virus
Solution Id:
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.