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Installing the Worry-Free Business Security (WFBS) Security Agent (SA) fails on Windows Vista and Windows 7

    • Updated:
    • 6 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
Summary

The SA installation fails on Windows Vista Business or Windows 7 using any kind of deployment method. It gives the error that the account does not have administrator privileges even if the user has administrator rights.

Details
Public

Windows Vista and Windows 7 have default configurations that might prevent a successful installation of the Client/Server Security Agent.

Verify the following settings:

  • Built-in Administrator Account - This is disabled in Vista/7 by default. To verify the status of this account, do the following:
    1. Click Start > Settings > Control Panel.
    2. Double-click Administrative Tools > Computer Management.
    3. Click Local Users and Groups > Users.
    4. Click the administrator account and make sure it is enabled.

    You can also perform these steps to enable the built-in administrator account:

    1. Go to C:\Windows\System32\ directory.
    2. Right-click CMD.exe and select Run as Administrator.
    3. Enter the following in the command prompt:

      net user administrator /active:yes

  • Remote Registry service - By default, this service is stopped. Start this service if you want to perform any remote change in the client.
  • File and Printing Sharing - You need to enable this in order to allow the Server/Client to communicate and perform the installation without problems. Do the following:
    1. Click Start > Settings > Control Panel.
    2. Double-click Network Connections.
    3. Right-click the active Local Area Connection and select Properties.
    4. Under This connection uses the following items section, enable File and Printer Sharing for Microsoft Networks.
    5. Click OK to save the settings.
  • User Account Control (UAC) - Windows Vista uses this feature to limit the privileges of some user accounts. This is enabled by default. You need to temporarily disable the UAC feature of the Vista machine. Do the following:
    1. Open the Control Panel.
    2. Under User Account and Family settings, click Add or remove user account.
    3. Select a user account.
    4. Click Go to the main User Account page.
    5. Click Change security settings.
    6. Remove the checkmark beside the Turn on User Account Control (UAC) to make your computer more secure option.
    7. Click OK.

    For Windows 7, go to Control Panel > User accounts > Change User Account Control Settings and move the slider to Never notify.

    You can enable UAC once again by following the steps above.

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1037678
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