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Manually uninstalling the TrendProtect feature of Worry-Free Business Security (WFBS) 7.0

    • Updated:
    • 7 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

Use this procedure if you are unable to uninstall the TrendProtect feature of WFBS from the Client/Server Security Agent Console or the Control Panel.

Details
Public

To manually uninstall the TrendProtect feature:

  1. Click Start > Run, then type "cmd.exe" and click OK. This opens a command prompt window.
  2. Go to the TrendProtect directory by typing the following command:

    cd "C:\Program Files\Trend Micro\TrendProtect\MSIE"

  3. Type the following command:

    regsvr32 /u wrs.dll

  4. Press Enter. The message "DllUnregisterServer in wrs.dll succeeded" appears.
  5. Click OK.
  6. Click Start > Run, then type "regedit.exe" and click OK. This opens the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  7. Delete the following registry keys if they exist:
    • HKEY_CLASSES_ROOT\Installer\Features\A8C2645DC80D36142839282F1EA17206
    • HKEY_CLASSES_ROOT\Installer\Products\A8C2645DC80D36142839282F1EA17206
    • HKEY_CURRENT_USER\Software\TrendMicro\TrendProtect
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\A8C2645DC80D36142839282F1EA17206
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\A8C2645DC80D36142839282F1EA17206
    • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TrendProtect
  8. Close the Registry Editor.
  9. Delete the following folder and all its contents:

    C:\Program Files\Trend Micro\TrendProtect

  10. The TrendProtect feature should now be uninstalled.

Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1038074
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