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Cannot retrieve addresses, groups or public folders using Active Directory (AD) Sync Client in Hosted Email Security (HES)

    • Updated:
    • 15 Dec 2016
    • Product/Version:
    • Hosted Email Security 3.0
    • Platform:
    • Not Applicable N/A
Summary

After you installed the AD Sync Client, some addresses, groups or public folders cannot be synchronized to the HES/HES - Inbound Filtering server.

Details
Public

By default, HES/HES - Inbound Filtering AD Sync Client searches for an object class "User" and its three attributes:

  • displayName
  • mail
  • proxyAddresses

To enable the AD Sync client to query Distribution Lists, public folders, or addresses:

  1. Open the .. \Trend Micro\HES Active Directory Sync Client\ IMHS_AD_ACL.config file.
  2. Look for the following entries:

    <?xml version="1.0" encoding="utf-8"?>
    <ad_acl>
         <ldap_path name="default">
              <objectClass name="User">
              <displayNameAttr>displayName</displayNameAttr>
              <emailAttr>mail</emailAttr>
              <emailAttr>proxyAddresses</emailAttr>
              </objectClass>
    </ad_acl>

  3. Insert the following lines before </ldap_path>:

    <objectClass name=" ">
         <displayNameAttr>displayName</displayNameAttr>
         <emailAttr>mail</emailAttr>
         <emailAttr>proxyAddresses</emailAttr>
         </objectClass>

  4. Set the value for "object class name" to one of the following:
    • "group" - AD Sync client will query Distribution Lists
    • "publicFolder" - AD Sync client will query public folders
    • "*" - The asterisk symbol enables AD Sync Client to query all
     

    To identify the correct object class name to use, open Object properties in Active Directory:

    Object properties in active directory

    Click image to enlarge

  5. Save the changes and close the file.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1038232
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