Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Worry-Free Business Security (WFBS) server hangs because of Messaging Security Agent (MSA)

    • Updated:
    • 7 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

The issue occurs when you change the Exchange Information Store (IS) startup type to "Delayed Start". The MSA waits for IS to be loaded, causing the server to hang.

Details
Public

To resolve the issue, set the MSA services to "Automatic (Delayed Start)":

  1. Stop the Trend Micro Messaging Security Agent Master Service.
  2. Double-click Trend Micro Messaging Security Agent Master Service.
  3. Change the startup type to "Automatic (Delayed Start)".
  4. Click Start.
  5. Click Apply > OK.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1038601
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles