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Worry-Free Business Security (WFBS) server hangs because of Messaging Security Agent (MSA)

    • Updated:
    • 6 Apr 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

The issue occurs when you change the Exchange Information Store (IS) startup type to "Delayed Start". The MSA waits for IS to be loaded, causing the server to hang.

Details
Public

To resolve the issue, set the MSA services to "Automatic (Delayed Start)":

  1. Stop the Trend Micro Messaging Security Agent Master Service.
  2. Double-click Trend Micro Messaging Security Agent Master Service.
  3. Change the startup type to "Automatic (Delayed Start)".
  4. Click Start.
  5. Click Apply > OK.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1038601
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