"Unable to locate Activation Code" appears when trying to add a domain in the Hosted Email Security (HES) console

- Updated:
- 30 Dec 2019
- Product/Version:
- Hosted Email Security 1.9.8
- Hosted Email Security 2.0
- Platform:
- Not Applicable N/A

Summary

You get the following error in the HES/HES - Inbound Filtering console:

Click image to enlarge.

Unable to locate Activation Code. Your AC code may not yet be in the system. Please try again later and, if the problem persists, please contact your regional support."

Details

If you get this error, contact Trend Micro Technical Support and provide the following information:

Account name
Primary domain
Additional domain
Valid email address under the domain/s (for test email)
IP address of the additional domain
Requestor's name
Requestor's email address
Copy of the email from the requestor

Rating:

Category:

Troubleshoot

Solution Id:

1038792

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