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Error messages appear when submitting the Hosted Email Security (HES) Activation Request

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.8
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • Not Applicable N/A
Summary
This solution tells you what to do if you receive an error when performing an activation request via the HES/HES - Inbound Filtering Account Activation page or when subscribing for an HES/HES - Inbound Filtering trial account.
Details
Public
Select the error message that you received and apply the corresponding solution for that error message.
Error message: Please enter a valid domain
Enter the domain name and not the mail server's hostname.
Here are examples of entries that will trigger this error:
  • mail.domain.com
  • http://www.domain2.com/
The valid entries are:
  • domain.com
  • domain2.com
Error message: No MX record found for the Domain
The entered domain does not have existing MX record. Make sure that the domain being registered to HES / HES - Inbound Filtering is valid, capable of receiving mails, and has an existing MX record.
Error message: Domain and IP Address are not mapping
This issue occurs because the system checks if any of the current MX records of the domain matches the provided IP to avoid typographical errors.
To check the current MX of your domain, enter the following command in a DOS command prompt:
nslookup -query=mx place_domain_name_here
If the IP is correct but is not currently among the domain's MX records, follow the steps provided in this solution article: "The IP address entered does not match the mail server address of the domain" appears when adding new domain in the HES console
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1053955
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