Select the error message that you received and apply the corresponding solution for that error message.
Error message: Please enter a valid domain
Enter the domain name and not the mail server's hostname.
Here are examples of entries that will trigger this error:
The valid entries are:
Error message: No MX record found for the Domain
The entered domain does not have existing MX record. Make sure that the domain being registered to HES / HES - Inbound Filtering is valid, capable of receiving mails, and has an existing MX record.
Error message: Domain and IP Address are not mapping
This issue occurs because the system checks if any of the current MX records of the domain matches the provided IP to avoid typographical errors.
To check the current MX of your domain, enter the following command in a DOS command prompt:
nslookup -query=mx place_domain_name_here