[Hot Fix] B1313 - "Unable to connect to the server" appears when the Client/Server Security Agent updates components through forced update

Hot fix - build 1313 resolves the issue by ensuring that the Client/Server Security Agent components are updated correctly using "Update Now".

NOTICE: This hot fix was developed as a workaround or solution to a customer-reported problem. As such, this hot fix has received limited testing and has not been certified as an official product update.

Consequently, THIS HOT FIX IS PROVIDED "AS IS". TREND MICRO MAKES NO WARRANTY OR PROMISE ABOUT THE OPERATION OR PERFORMANCE OF THIS HOT FIX NOR DOES IT WARRANT THAT THIS HOT FIX IS ERROR FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

To resolve the issue:

1.

Request the WFBS_51_WIN_EN_HFB1313.exe from Trend Micro Technical Support.

For Premium Support Program (PSP) clients, contact your Technical Account Manager (TAM) directly.

2.

Refer to the Readme file for the installation instruction.