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Manually uninstalling ServerProtect for Microsoft Windows/Novell Netware (SPNT) 5.8

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Netware version 6.5
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Storage Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
Summary

This article provides the procedure on how to manually remove ServerProtect for Microsoft Windows/Novell Netware 5.8 in case the normal or automatic procedure does not work.

Details
Public

To manually uninstall Serverprotect, perform the applicable scenario:

  1. Stop all the SPNT services (IS, NS and TMI).
  2. Delete the registry keys as shown below.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
     

    For 32-bit machines

    • HKLM\Software\TrendMicro\ServerProtect
    • HKLM\Software\TrendMicro\Debuglog
    • HKLM\ Software\TrendMicro\OPPTrustPort
    • HKLM\Software\TrendMicro\TMI (if TMI service is installed)
    • HKLM\Software\TrendMicro\TrendMicro Control Manager Agent (if CMAgent is installed)
    • HKLM\ Software\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect for NT
    • HKLM\ Software\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect IS
    • HKLM\ Software\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect Management Console
    • HKLM\ Software\Microsoft\Windows\CurrentVersion\Uninstall\TMI
    • HKLM\System\CurrentControlSet\Services\EarthAgent
    • HKLM\System\CurrentControlSet\Services\SpntSvc
    • HKLM\System\CurrentControlSet\Services\TrendMicro Infrastructure (if TMI service is installed)
    • HKLM\System\CurrentControlSet\Services\TmXPFlt
    • HKLM\System\CurrentControlSet\Services\TmPreflt
    • HKLM\System\CurrentControlSet\Services\VsapiNT

    For 64-bit machines

    Normal Server Registry Keys

    • HKLM\Software\TrendMicro\ServerProtect
    • HKLM\Software\TrendMicro\Debuglog
    • HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect for NT
    • HKLM\System\CurrentControlSet\Services\SpntSvc
    • HKLM\System\CurrentControlSet\Services\TmXPFlt
    • HKLM\System\CurrentControlSet\Services\TmPreflt
    • HKLM\System\CurrentControlSet\Services\VsapiNT

    Information Server/Management Registry Keys

    • HKLM\ Software\Wow6432Node\TrendMicro\ServerProtect
    • HKLM\ Software\Wow6432Node\TrendMicro\Debuglog
    • HKLM\ Software\Wow6432Node\TrendMicro\OPPTrustPort
    • HKLM\SW\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect IS
    • HKLM\SW\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect Management Console
    • HKLM\System\CurrentControlSet\Services\EarthAgent

    CM Agent part Registry Keys

    • HKLM\ Software\Wow6432Node\TrendMicro\TMI
    • HKLM\ Software\Wow6432Node\TrendMicro\TrendMicro Control Manager Agent
    • HKLM\SW\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\TMI
    • HKLM\System\CurrentControlSet\Services\TrendMicro Infrastructure (if TMI service is installed)
  3. Delete the following program files:

    For 32-bit machines

    • C:\Program Files\Trend\SProtect
    • C:\Program Files\Trend\Common

    For 64-bit machines

    • C:\Program Files\Trend\SProtect
    • C:\Program Files\Trend\Common
    • C:\Program Files (x86)\Trend\Common
  4. Uninstall the following components under Device Manager > Show hidden devices > Non - Plug and Play drivers:
    • Trend ServerProtect filter
    • Trend ServerProtect Prefilter
    • Trend ServerProtect Scan Engine
  5. Reboot the server.
  1. Stop all the SPNT services (IS or NS or TMI).
  2. Delete the registry keys respectively as shown below.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
     

    IS/MC only

    For 32-bit machines

    • HKLM\Software\TrendMicro\ServerProtect
    • HKLM\Software\TrendMicro\Debuglog
    • HKLM\ Software\TrendMicro\OPPTrustPort
    • HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect IS
    • HKLM\ Software\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect Management Console
    • HKLM\System\CurrentControlSet\Services\EarthAgent
    • HKLM\System\CurrentControlSet\Services\TmFilterOn

    For 64-bit machines

    • HKLM\ Software\Wow6432Node\TrendMicro\ServerProtect
    • HKLM\ Software\Wow6432Node\TrendMicro\Debuglog
    • HKLM\ Software\Wow6432Node\TrendMicro\OPPTrustPort
    • HKLM\SW\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect IS
    • HKLM\SW\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect Management Console
    • HKLM\System\CurrentControlSet\Services\EarthAgent
    • HKLM\System\CurrentControlSet\Services\TmFilterOn

    CMAgent only

    For 32-bit machines

    • HKLM\Software\TrendMicro\TMI (if TMI service is installed)
    • HKLM\Software\TrendMicro\TrendMicro Control Manager Agent (if CMAgent is installed)
    • HKLM\ Software\Microsoft\Windows\CurrentVersion\Uninstall\TMI
    • HKLM\System\CurrentControlSet\Services\TrendMicro Infrastructure (if TMI service is installed)
    • HKLM\System\CurrentControlSet\Services\TmFilterOn

    For 64-bit machines

    • HKLM\ Software\Wow6432Node\TrendMicro\TMI
    • HKLM\ Software\Wow6432Node\TrendMicro\TrendMicro Control Manager Agent
    • HKLM\SW\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\TMI
    • HKLM\System\CurrentControlSet\Services\TrendMicro Infrastructure (if TMI service is installed)
    • HKLM\System\CurrentControlSet\Services\TmFilterOn

    NS only

    For 32-bit and 64-bit machines

    • HKLM\Software\TrendMicro\ServerProtect
    • HKLM\Software\TrendMicro\Debuglog
    • HKLM\ Software\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect for NT
    • HKLM\System\CurrentControlSet\Services\SpntSvc
    • HKLM\System\CurrentControlSet\Services\TmXPFlt
    • HKLM\System\CurrentControlSet\Services\TmPreflt
    • HKLM\System\CurrentControlSet\Services\VsapiNT
    • HKLM\System\CurrentControlSet\Services\TmFilterOn
  3. Delete the Serverprotect program files.

    For IS/MC and CM Agent, refer to Scenario 1, Step 3 for the steps.

    For NS, please note the differences between x32 and x64 machines. The file/directory path might be different.

    For 32-bit machines

    • C:\Program Files\Trend\SProtect

    For 64-bit machines

    • C:\Program Files\Trend\SProtect\x64
  4. Uninstall the following components under Device Manager > Show hidden devices > Non - Plug and Play drivers:
    • Trend ServerProtect filter
    • Trend ServerProtect Prefilter
    • Trend ServerProtect Scan Engine
  5. Reboot the machine.

    For IS/MC and CM Agent uninstall, reboot is optional.

    For NS uninstall, reboot is mandatory.

Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1054586
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