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"Passed a potential security risk" may appear when Worry-Free Business Security (WFBS) detects a generic malware

    • Updated:
    • 10 Aug 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

Worry-Free Business Security has detected a malware, but did not take any action on it. In addition, the following message shows:

Passed a potential security risk

Details
Public

WFBS sometimes detect certain malware, and will not take any action on it. This usually happens to malware files with generic names detected.

Client/Server Security Agent notification

For Virus/Malware (detections under lpt$vpn.xxx):

Some examples of generic-named malware files are WORM_XXXX.GEN, POSSIBLE_XXXX, SUSPICIOUS_XXXX, TROJ_GENERIC, WORM_GENERIC, and BKDR_GENERIC.

When your product detects a generic malware and you are using the ActiveAction scan setting, there will be notifications for the detections, but no action on the detected files. Moreover, WFBS will not clear or quarantine the detected files unless they have been verified to be malicious.

You may change the settings to Clean/Pass or Clean/Quarantine, as an example.

For Spyware/Grayware (detections under ssaptn.xxx):

Some examples of grayware generic-named malware files are GRAY_ SML.XXXX and GRAY_GEN.XXXX

The default configuration for these detections is Clean, which will terminate processes, delete registries, files, cookies, and shortcuts.

You can change the configuration to Deny Access, which prevents access to the file.

For specific configuration on the actions that WFBS can take on these files, refer to the product documentation.

If you have concerns about detections, kindly prepare the following before contacting Trend Micro Technical Support:

  • File in question
  • Product Virus Logs
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1054588
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