Worry-Free Business Security has detected a malware, but did not take any action on it. In addition, the following message shows:
Passed a potential security risk
WFBS sometimes detect certain malware, and will not take any action on it. This usually happens to malware files with generic names detected.
For Virus/Malware (detections under lpt$vpn.xxx):
Some examples of generic-named malware files are WORM_XXXX.GEN, POSSIBLE_XXXX, SUSPICIOUS_XXXX, TROJ_GENERIC, WORM_GENERIC, and BKDR_GENERIC.
When your product detects a generic malware and you are using the ActiveAction scan setting, there will be notifications for the detections, but no action on the detected files. Moreover, WFBS will not clear or quarantine the detected files unless they have been verified to be malicious.
You may change the settings to Clean/Pass or Clean/Quarantine, as an example.
For Spyware/Grayware (detections under ssaptn.xxx):
Some examples of grayware generic-named malware files are GRAY_ SML.XXXX and GRAY_GEN.XXXX
The default configuration for these detections is Clean, which will terminate processes, delete registries, files, cookies, and shortcuts.
You can change the configuration to Deny Access, which prevents access to the file.
For specific configuration on the actions that WFBS can take on these files, refer to the product documentation.
If you have concerns about detections, kindly prepare the following before contacting Trend Micro Technical Support:
- File in question
- Product Virus Logs