Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“Call CGI Error” appears when installing OfficeScan client remotely from a Windows 2008 server using IIS 7

    • Updated:
    • 21 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

When performing remote installation of the OfficeScan client, a pop up message appears showing that there is an attempt to install. However, it does not show any progress. The pop up message stays for a few minutes and then ends with the “Call CGI" error.

Details
Public

This issue happens because of the IIS 7’s stream buffer limitation behavior. The CGI would fulfill the output stream buffer and send it all at once in IIS7, when it would send output stream separately and one by one in IIS6.

To resolve this issue, do the following:

  1. Go to the %windir%\system32\inetsrv\config directory.
  2. Create a back up of the applicationHost.Config file.
  3. Open the original file to edit it and look for the entry below:

    <add name="CGI-exe" path="*.exe" verb="*" modules="CgiModule" resourceType="File" requireAccess="Execute" allowPathInfo="true" />

  4. Add the following entry:

    responseBufferLimit="0"

    The lines should now look like this:

    <add name="CGI-exe" path="*.exe" verb="*" modules="CgiModule" resourceType="File" requireAccess="Execute" allowPathInfo="true" responseBufferLimit="0" />

  5. Save the changes and then close the file.
  6. Restart the WWW Publishing service.
  7. Perform a remote install to check if the Call CGI error will still occur.

Should the issue continue to happen:

  1. Download the CDT tool and run it on the target host machine.
  2. Collect the logs and contact Trend Micro Technical Support for further analysis and assistance.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1054655
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.