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Manually uninstalling the OfficeScan (OSCE) server

    • Updated:
    • 12 Aug 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

This article provides the steps for manually uninstalling the Officescan server. Follow the procedure in this article if the automatic uninstallation of the OfficeScan server fails: Uninstalling the OfficeScan server.

Details
Public

To manually uninstall the OSCE server:

  1. Open the Command Prompt, then go to the ..\PCCSRV directory. Once inside, run the following command:

    svrsvcsetup -uninstall

  2. Delete the Officescan virtual directories in Internet Information Services (IIS) if they exist:
    1. Open the IIS console.
    2. Expand the.
    3. Delete specific OfficeScan virtual directories:
      • If you installed OfficeScan on a separate website, go to the Web Sites folder and delete the following:
        • OfficeScan
        • Local Web Classification Server
        • Smart Scan Server (Integrated)
      • If you installed OfficeScan under Default Web Site, go to Default Web Site and then delete the virtual directories from there.
    4. Open the Registry Editor.
       
      Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    5. Remove the following entries if they exist:
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\
        • Ofclogrecvsvc
        • OfcAOSMgr
        • Ofcservice
        • OfficeScanCMAgent
        • OSCEIntegrationService
        • Perf_iCrcPerfMonMgr
        • Perf_LWCSPerfMonMgr
        • Perf_OscePerfMonMgr
        • Perf_TMCSSPerfMonMgr
        • TMiCRCScanService
        • TMLWCSService
      • HKEY_LOCAL_MACHINE\SOFTWARE\
        • For Officescan 10.6 Servers (32-Bit or 64-Bit), remove the following if they exist:
          • [Common]
            • Microsoft\Windows\CurrentVersion\Uninstall\OfficeScan Management Console-
            • Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}
            • Trend Micro\OfficeScan
            • TrendMicro\Solar
            • TrendMicro
               
              This is optional. Do not delete if there other Trend Micro products installed.
            • Trend Micro Inc.
               
              This is optional. Do not delete if there other Trend Micro products installed.
            • Wow6432Node\TrendMicro
            • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services
              • OfcAOSMgr
              • Ofcservice
              • OfficeScanCMAgent
              • OSCEIntegrationService
              • Perf_iCrcPerfMonMgr
              • Perf_LWCSPerfMonMgr
              • Perf_OscePerfMonMgr
              • Perf_TMCSSPerfMonMgr
              • TmiCRCScanService
              • TMLWCSService
            • HKEY_LOCAL_MACHINE\Software\
              • [32-Bit]
                • Microsoft\Windows\CurrentVersion\Uninstall\OfficeScan Management Console-
                • Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}
                • Trend Micro Inc.
                   
                  This is optional. Do not delete if there other Trend Micro products installed.
                • TrendMicro
                   
                  This is optional. Do not delete if there other Trend Micro products installed.
              • [64-Bit]
                • TrendMicro
                • Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\OfficeScan Management Console-
                • Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}
                • Wow6432Node\Trend Micro Inc.
                • Wow6432Node\TrendMicro
        • For Officescan 11.0 Servers (32-Bit or 64-Bit), remove or edit the following if they exist:
          • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6030E61781384634B8F8C04C9E73B6CA]
          • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\OfficeScan Management Console--]
           
          Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}, then select and modify the SystemComponent key by changing its value to "0". The default is "1".
    6. Close the Registry Editor.
    7. Go to\PCCSRV folder and undo the sharing of the ..\PCCSRV folder.

      Example: C:\Program Files\Trend Micro\OfficeScan\PCCSRV folder

    8. Reboot the machine.
    9. Delete the\PCCSRV folder.
    10. Delete the "Trend Micro OfficeScan Server-<ServerName" shortcut in Start > All Programs.
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1054710
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