Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Web Reputation Services (WRS) causes communication issues with third-party web applications

    • Updated:
    • 7 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services for Dell 5.6
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

Exclude a process from Web Reputation Service (WRS) when WRS causes communication issues with third-party web applications.

Details
Public

The issue normally occurs due to a third-party application or process trying to communicate with a web server. The TMPROXY service, however, catches this HTTP request and is unable to pass this information onto the web server.

To resolve the issue, choose your product version below and follow the steps:

  1. Stop the TMProxy service.
  2. Open the Registry Editor.
     
    Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
  3. Go to [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\NSC\TmProxy\WhiteList].
     
    For newer operating systems like Windows 8, 8.1, 2012 & newer, set the exclusions in the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList
  4. Set the value of the following key:

    DWORD Value: UseWhiteList
    Value: 00000001

  5. Go to [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\NSC\TmProxy\WhiteList\WhiteList-Item1].
  6. Set the value of the following key:

    String Value: ProcessImageName
    Value: process name

  7. Close the Registry Editor.
  8. Start the TMProxy service.
  1. Open the Security Server console.
  2. Go to Preferences > Global Settings.
  3. Go to the Select Desktop/Server tab.
  4. Locate Web Reputation and URL Filtering Exclusion settings:

    WRS and URL Filtering Exclusion settings

  5. Type a process name in the field provided, and then click Add.
    The table below shows the input limitation for the field shown in the image above:
Max Length256 characters
Max Item Count100
Default Forbidden Process
(Not allowed to add)
ieplore.exe
chrome.exe
firefox.exe
Wild card * SupportNo
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1054815
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.