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Incorrect number of installed agents showing in Worry-Free Business Security (WFBS) console

    • Updated:
    • 7 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

When launching the Worry-Free Business Security (WFBS) management console, the number of installed clients are not showing an accurate total.  This can be attributed to a number of factors.

Details
Public

To resolve the issue:

  1. Make sure that the license is not expired.
  2. Make sure that you did not install agents more than what is allowed by your license.
  3. Remove the inactive agents from the WFBS console.

If the issue persists, do the following:

  1. On the Security Server, stop the Trend Micro Master Security Service.
  2. Go to  ..\Program Files\Trend Micro\Security Server\PCCSRV and delete the HTTPDB folder.
  3. Restart the Trend Micro Master Security Service.
  4. Log on again to the WFBS console. The database will appear empty, and will repopulate itself within minutes.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1054923
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