Enabling Smart Protection Network Smart Feedback in OfficeScan (OSCE)

  • Updated:
    • 21 Apr 2016
  • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
  • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

Enabling the Smart Protection Network's (SPN) Smart Feedback allows Trend Micro to automatically analyze and provide solutions to threats before they spread.

This article contains steps in enabling SPN in Officescan.

Details
Public

Smart Protection Network (SPN) aims to protect you wherever you connect. It uses a feedback mechanism to help understand your pain points while solutions are still being worked on at the backend. Smart Patterns are released frequently to address the drastically increasing number of threats. It is a more effective approach compared to traditional once-a-day pattern update.

OfficeScan with SP1 added the following feedback loop to provide timely information from your network direct to Trend Micro:

  • Malware Detection
  • PE (portable-executable) File Feedback
  • Device Access Control/Behavior Monitoring/Threat Detection
  • Firewall/Web Reputation
  • Damage Cleanup Service

To enable SPN:

  1. Log on to the OfficeScan management console
  2. Access Smart Feedback:
    • For OfficeScan 10.0: Go to Administration > Smart Protection Network
    • For OfficeScan 10.5/10.6: Go to Smart Protection > Smart Feedback
    • Forr OfficeScan 11.0: Go to Administration > Smart Protection > Smart feedback.
  3. Enable the following check boxes:
    • Enable Trend Micro Smart Feedback (recommended)
    • Enable Feedback of suspicious program files
      Note: If there are bandwidth issues, the you can adjust the following settings
      a. Feedback Frequency
      b. Maximum Bandwidth
  4. Click Save.
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