Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Remote upgrade from Deep Security Manager (DSM) 8.0 reports that the Firewall and Deep Packet Inspection rule engines are offline

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Deep Security 8.0
    • Platform:
    • Windows 2000 Professional
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Home
Summary

Know what to do when the DSM remote upgrade reports that the Firewall and/or Deep Packet Inspection (DPI) rule engines are offline.

Details
Public

In most cases, this issue is due to another third-party driver that is holding on to the network bindings. The Trend Micro driver cannot unbind properly in order to perform the new driver upgrade.

When this happens, do the following:

  1. Reboot the machine. This resolves 90% of the cases.
  2. After rebooting, clear the errors/warnings for that host in DSM and then perform a check status.

If rebooting did not resolve this issue, you need to manually run the installer from the host. The installer is passed down by DSM and is stored in the Deep Security Agent directory. Navigate to the directory and then manually run the installer. This will repair the installer and reinstall the new driver.

Premium
Test Now
Internal
Rating:
Category:
Upgrade
Solution Id:
1055086
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles