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"Activation Failed…" appears when activating a Deep Security 8.0 agent

    • Updated:
    • 6 Oct 2015
    • Product/Version:
    • Deep Security 8.0
    • Platform:
    • IBM AIX
    • Linux - Red Hat RHEL 3 32-bit
    • Linux - Red Hat RHEL 3 64-bit
    • Linux - Red Hat RHEL 4 32-bit
    • Linux - Red Hat RHEL 4 64-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - SuSE version 10
    • Linux - SuSE version 9
    • Unix - Solaris (Sun) version 10 (SunOS 5.10)
    • Unix - Solaris (Sun) version 8 (SunOS 5.8)
    • Unix - Solaris (Sun) version 9 (SunOS 5.9)
    • Windows 2000 Professional
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Home
Summary

The following error message appears when you try to activate a Deep Security 8.0 agent:

Activation Failed (Agent/Appliance rejected generated certificate)

Details
Public

This issue may occur when the time on the agent machine is behind the time on the Deep Security Manager.

To resolve this issue:

  1. Stop the Deep Security Agent.
  2. Correct the clock on the host.
  3. Start the Deep Security Agent.
  4. Go back to the Deep Security Manager console and retry the activation.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055087
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