Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Certificate Error" appears when opening the Deep Security Manager console

    • Updated:
    • 26 Jan 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service 2.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard Server Edition
Summary

You see a 'Certificate Error' when opening the Deep Security Manager (DSM) console. 

Details
Public

The error occurs because the DSM console's certificate has not been installed.

To resolve the issue, install the certificate:

  1. Open the DSM console.
  2. When the message appears, click Continue to this website (not recommended). The logon page will appear.
  3. Click the Certificate Error button beside the address bar, and then click View certificates on the Untrusted Certificate window.
  4. On the General tab of the Certificate window, click Install Certificate. This opens the Certificate Import Wizard.
  5. Click Next.
  6. Select Place all certificates in the following store and then click Browse.
  7. Select Trusted Root Certification Authorities and then click OK.
  8. Click Next > Finish. A message saying that the import was successful will appear. 
  9. Click OK.
  10. Open the DSM console again. The message should no longer appear.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055091
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.