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"There is a problem with this website's security certificate" appears when clicking on the "Check Status Online" button in the Worry-Free Business Security (WFBS)

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows Vista 32-bit
    • Windows XP Home
Summary

On the WFBS console, you are trying to check your license information by going to the Preferences > Product License page and clicking on Check Status Online. However, a small window appeared with the following message:

Certificate Error: Navigation Blocked. There is a problem with this website's security certificate.

You cannot maximize the window. The only option is to minimize or close it.

Details
Public

As a workaround, do the following:

  1. Log on to the WFBS console.
  2. Go to Preferences > Product License
  3. Click Check Status Online to replicate the issue.
  4. Click on the window that has the certificate error. 
  5. Press the Tab key on your keyboard several times until the Continue to this website (not recommended) option is available.

  6. Click Continue to this website (not recommended)so that your license will be updated. 

To permanently resolve the issue, add the WFBS certificate on your computer. For the procedure, refer to the following KB article: "There is a problem with this website's security certificate" appears when opening the Trend Micro security program console".

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1055134
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